Guide · 5 min read
How to Manage Custom Jewellery Orders — From Counter to Karigar and Back
By Dhanaji Macchindra Dabade, Founder, DMD Gold · Updated 9 October 2026
Write every order down with design, approximate weight and delivery date; give the customer a receipt; confirm before work starts; assign each item to a karigar with a job card and a return date; and track every item until delivery.
Why custom orders go wrong
A large share of jewellery in India is sold on order — especially wedding sets. The customer chooses a design, an approximate weight and a date, and the piece is made by a karigar. Problems start when the order lives in an order book or on a slip: details are misread, nobody remembers which karigar has which item, and the customer’s call asking “is it ready?” turns into a search.
A simple six-step order system
- Take the order: record each item, the design (photo or reference), approximate weight and promised delivery date.
- Give the customer an order receipt immediately, listing items and the delivery date.
- Confirm the order before any work starts — no karigar should begin on an unconfirmed order.
- Assign each item to a karigar. Different items in one order can go to different karigars — the necklace to one, the earrings to another.
- Give every karigar a job card with the item, approximate weight and the date you need it back.
- Track each item until it returns and is delivered. If a karigar cannot finish, reassign the item instead of restarting the order.
What to put on a job card
- Order number and item
- Design reference
- Approximate weight and purity
- Karigar name
- Return-by date
- Signatures of the person issuing and the karigar
Doing this in software
DMD Gold is made only for the jewellery trade, with a simple screen that shop owners, family members and counter staff can learn without any computer background. DMD Gold’s order management follows exactly this cycle for both retailers and wholesalers: create the order, mark it confirmed, assign each item to a karigar with a return date, revoke and reassign when needed, and download job cards for karigars and an order receipt for the customer.
Run the full order cycle — job cards, receipts and karigar assignments — in DMD Gold.
See custom order managementFrequently asked questions
Can one order be split between karigars?
Yes — and it should be tracked item by item, each with its own karigar and return date.
What should an order receipt include?
Customer name, order number, each item with its approximate weight, and the promised delivery date.