Privacy Policy

At DMD GOLD PROSPERITY PVT LTD, we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website www.dmdgold.com or use the DMD GOLD Software. Please read this policy carefully. By using our website or software, you consent to the practices described herein.

1.Applicability

This Privacy Policy applies to:

• All visitors to www.dmdgold.com
• Registered users and subscribers of the DMD GOLD Software
• Customers, partners, jewelers, wholesalers, manufacturers, and retailers who interact with our platform
• Any individual or entity that submits information through our website forms, demo requests, or contact pages

2.Information We Collect

2.1 Information You Provide Directly

• Full name, business name, and contact details (phone number, email address, mailing address)
• GST number, PAN, business registration number, and other business identity documents
• Login credentials (username and encrypted password)
• Payment information (bank account details, UPI ID — processed securely; we do not store card numbers)
• Inventory data, billing records, customer records, and other business data entered into the Software
• Communications, queries, and feedback submitted via email, phone, or contact forms

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns on www.dmdgold.com
• Cookies and similar tracking technologies (see Section 8)
• Software usage logs, feature usage patterns, and error reports (for improving the Software)

2.3 Information from Third Parties

• Information from payment gateways and banking partners for transaction verification
• Business verification data from government or regulatory databases where required by law

3.How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and improve the DMD GOLD Software and website services
• To process license purchases, subscriptions, payments, and renewals
• To create and manage user accounts and provide customer support
• To send important service communications, updates, and notifications
• To send marketing communications about new features, offers, or products (you may opt out at any time)
• To comply with legal obligations, including KYC, AML, and tax regulations
• To detect, prevent, and investigate fraud, security incidents, or violations of our Terms
• To conduct analytics and research to improve our services
• To personalize your experience on the platform

4.Legal Basis for Processing (Indian Law)

We process personal data in compliance with applicable Indian laws, including:

• The Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDPA) — we process data only for lawful purposes with appropriate consent or legitimate interest
• The Prevention of Money Laundering Act, 2002 — for KYC and AML compliance where applicable
• The Companies Act, 2013 and GST Act — for maintaining statutory records

5.Data Sharing & Disclosure

We do not sell, rent, or trade your personal or business data. We may share information only in the following circumstances:

We require all third parties to maintain the confidentiality and security of your data and to process it only for specified, legitimate purposes.

6.Data Storage & Security

6.1 Storage Location

Your data is stored on secure servers located in India. We use reputable cloud infrastructure providers that comply with applicable data security standards.

6.2 Security Measures

We implement industry-standard technical and organizational security measures, including:

6.3 Data Retention

We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon account termination, you may request deletion of your data within 30 days.

6.4 Breach Notification

In the event of a data breach that is likely to affect your rights, we will notify you and relevant authorities as required by law.

7.Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, and applicable Indian law, you have the following rights:

To exercise any of these rights, please contact us at the details provided in Section 11.

8.Cookies & Tracking Technologies

Our website www.dmdgold.com uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

You can control and manage cookies through your browser settings. Disabling essential cookies may affect website functionality.

9.Third-Party Links

Our website may contain links to third-party websites, payment gateways, or partner platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10.Children's Privacy

Our Software and website are intended for business use by adults (18 years and above). We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has submitted personal information, we will take steps to delete it promptly.

11.Contact & Grievance Redressal

12.Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically. Continued use of our website or Software after any changes constitutes your acceptance of the updated Policy.

For material changes that significantly affect your rights, we will provide notice via email or a prominent notice on our website.